Terms of Service

Deez cleaning is Licensed, insured, bonded and certified!

 

By using this website to book service you agree to comply to be bound by these terms & conditions if you do not agree to these terms & conditions you should exit from it now.

Booking Confirmation

Booking service online doesn’t guarantee you a spot for that date/time, you will be contacted by email or phone with a confirmation.

**Subscription Opt-In Policy: Monthly Cleaning Services**

**1. Subscription Enrollment:**

   - Customers opting for our subscription service agree to be charged on the first day of each month.

   - The total charge will encompass all cleaning services provided during the preceding month.

**2. Monthly Billing:**

   - Billing will occur automatically on the first day of each month using the payment method provided during enrollment.

   - The charge will cover the aggregate cost of all cleaning services performed in the current month.

**3. Service Details:**

   - The subscription includes regular cleaning sessions as per the agreed-upon schedule.

   - Additional services requested beyond the agreed-upon plan will be billed separately.

**4. Cancellation Policy:**

   - Subscribers can cancel their subscription at any time.

   - Cancellations made before the first of the month will prevent charges for that month.

**5. Payment Methods:**

   - Accepted payment methods include ACH, credit card.

   - It is the responsibility of the subscriber to ensure their payment information is accurate and up-to-date.

**6. Price Adjustments:**

   - Prices for cleaning services are subject to periodic review and adjustment.

   - Subscribers will be notified in advance of any changes to the subscription cost.

**7. Refunds:**

   - Refunds will be issued only in cases where services have not been rendered, or there is a billing error.

**8.Contact Information:**

   - For subscription-related inquiries or modifications, please contact customer support, 855-699-0443 or info@deezcleaningservices.com

**9. Changes to the Policy:**

   - This policy may be updated periodically. Subscribers will be notified of any changes in advance.

By opting into our subscription service, you agree to adhere to the terms outlined in this policy.


Cleaning Crew

We always work with solo cleaners, occasionally more cleaners may be needed due to the complexity of work or busy schedule, we do our best to limit rotation of cleaners in your home while still providing sufficient cross-training to our cleaning technicians. Our employees have been rigorously background screened & drug tested prior to work with us, you can rest assured all our staff has integrity and is held accountable.

Right to Refuse Service

We reserve the right to deny &/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter & disconnected utilities.
Our employees have the choice to leave if the home is in an extremely unsanitary condition or they feel unsafe/threatened. If you book a cleaning that is unreasonable, the cleaners may refuse service on the spot & you will be charged the cancellation fee.

Cleaning Day Preparation 

Your price for cleaning is based on the cleaners focusing all of their time on cleaning, we ask that you take a few minutes to tidy up to allow the cleaners easy access to the areas/surfaces to be cleaned: floors, counter-tops, tabletops, etc. If you’d like our cleaners to do these tasks for you, call the office in advance so your cleaning fee can be adjusted for the additional time.

Add-On Services 

These services are available for an extra charge
Clean Interior Windows & Sills
Detail Blinds
Detail Baseboards
Dishes
Clean Inside Kitchen Cabinets
Clean Inside Oven
Clean Inside Fridge
Patio Cleaning

Pets 

We will gladly work around pets, we ask that indoor activity is limited for cleaning efficiency & safety reasons, if your pet becomes anxious or presents a safety concern, DEEZ Cleaning Service reserves the right to remove its employees from your home.
Our employees are instructed not to enter a house if they believe an animal is a threat, pets may behave differently if a family member is not present. If removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply.

Service Fees 

Please remember we give these instant prices based on years of experience, but we may adjust the price based on the actual condition of the house. To ensure there are no surprises when we arrive & find that the job will require extra time we’ll call you to let you know if we are unable to reach you, the crew will have to leave & you will be charged the cancellation fee.
We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards, DEEZ Cleaning will contact the client to discuss price or service revisions if the cleaning time differs drastically from the original bid.

Payments 

One-time cleaning appointments. Payments must be made on the day of cleaning by credit card.

**8. Contact Information:**

   - For subscription-related inquiries or modifications, please contact info@deezcleaningservices.com 855-699-0443.

**9. Changes to the Policy:**

   - This policy may be updated periodically. Subscribers will be notified of any changes in advance.

By opting into our subscription service, you agree to adhere to the terms outlined in this policy.

Rate Increases 

Client’s cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of client’s established service schedule or home or living situation: remodel, change of address, number of people living in the home, a significant addition of furniture, etc.
Customer rate shall be increased annually, by an amount not-to-exceed 20% of client’s current rate.

Lockouts 

Client shall make the service location accessible to DEEZ Cleaning Service personnel on the scheduled service day. If the team is locked out of Client’s home, every effort will be made to establish contact with Client to arrange for entry into the home, if contact is not made within 20 minutes of the arrival of the cleaning team, the scheduled cleaning will be skipped & you will be charged $70 late cancellation fee, this fee is necessary to compensate the employees for unexpected lost revenue & time travel, to avoid the fee provide us with a key or code to gain entry to your home.

Rescheduling & Cancellations 

Service reliability is extremely important because we reserve a time especially for you, we request that you give us a minimum of 24 Hrs. advance notice if you need to cancel or reschedule for any reason to avoid incurring a $50 cancellation fee.

Alarm 

If your home is equipped with a security system, please ensure that it is in the off position or call our office with the code & proper directions for use. If the code should change please let us know so you do not incur a lockout charge.

Use of Home owner’s Vacuum 

If you request to use your vacuum, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet & hard floor surfaces.

Cleaning Supplies 

We provide the equipment & products needed to thoroughly clean your home, if you require us to use green cleaning products only, please let us know before we start the service.
If you require to use your cleaning supplies, note that we are not responsible for any damage associated with those products. When this request is made we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible.

Items We Cannot Clean 

Mold removal is a specialty, we cannot be liable for any mold-related risks in client’s homes.
We cannot clean hoarding homes or areas containing any animals & humans body fluids, blood, feces, vomit, cat litter boxes, bird cages & urine or excretions.

Unreachable Areas & Heavy items 

For safety & liability reasons our employees can’t climb higher than a step stool or work outside of your home. Cleaners can’t move objects more than 35 pounds, if you would like cleaning behind heavy objects, please move prior to cleaning.

Breakage/Damage & Loss Policy

While an occurrence is rare, the possibility of breakage or damage is present while we clean. Our cleaners exercise reasonable care when cleaning your home, we carry insurance for damage or breakage caused by our cleaners.
We are not liable for damage that is caused by normal wear & tear, improper installation of an item in your home, artwork, collectibles or family heirlooms not disclosed during the booking process, these items include but are not limited to the following
Artwork, Collectibles & Family Heirlooms: These items are expensive & impossible to replace, the client should point out such items to us before starting service, please advise us how you would like your fragile items handled & their care.
Notification must be made within 24 hours of breakage/loss of any personal items. Identical replacement is always attempted but not guaranteed.

Satisfaction Guarantee Policy & Re-Cleans

We have built our business providing our clients with the best possible service available, still, we realize that we are human, things will from time to time get missed, should this happen email or call us within 24 hours & we will rectify the error at no charge.

Cleaners Arrival Window

We schedule our cleanings in an order that requires the least amount of drive time in an effort to maintain low prices & avoid trip fees, if you require a specific time we will make every effort to accommodate your request, however, no times are guaranteed.
Due to the unpredictable nature of our business & unforeseen circumstances traffic jams, weather, mechanical problems, allow us the flexibility of scheduling our cleaning between 8:00 am & 6:00 pm.
We generally do not run more than 30 minutes earlier nor more than 45 minutes later than the scheduled appointment time, if we are running late we will call you or text you.

Holidays

DEEZ Cleaning Service does not do holiday visits.
If your scheduled day falls on a holiday, we will contact you to reschedule, the following holidays will be observed:

Independence Day
Thanksgiving
Christmas Eve
Christmas Day
New Year Eve
New Year

Inclement Weather

We will be closed for business when weather conditions prevent Granite, Alpine, Jordan, Murray, Salt lake, Provo and Canyons School Districts from opening.

Key Release

Client keys are coded & stored inside a locked cabinet to which only the managers of DEEZ Cleaning Service have access.
In the event the client chooses to leave a door unlocked or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, DDEZ Cleaning Service will not be held liable for any damages or theft to the client home.
Upon termination/cancellation of services, DEEZ Cleaning Service shall return any client key(s) in its possession no later than 48 hours after termination of services or the next business day.

Non-Solicitation of DEEZ Cleaning Service Employees

As our customer, we ask that you agree not to solicit for hire any of our cleaning employees to work directly for you. Our professional cleaners are background checked, their references verified & have completed a comprehensive cleaning training. Significant time, resources & money are invested in each new employees before we allow them to enter our customer’s homes.

 

Service Agreement


The terms and conditions stated herein (collectively, this “Agreement”) constitute a legal agreement between you (the “Customer”) and Managed by Deez Cleaning Services , LLC (the “Company”). By using or receiving any goods or services supplied to the Customer by the Company (together with the website located at https://www.deezcleaningservices.com , collectively, the “Services”), and downloading, installing or using any associated software or mobile or tablet application supplied by the Company, the purpose of which is to enable the Customer to use the Service (collectively, the Software ”), the Customer hereby expressly acknowledges and agrees to be bound by the terms and conditions of this Agreement, and any future amendments and additions to this Agreement as published from time to time at https://www.deezcleaningservices.com/terms-and-conditions .


The Company reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service or Software at any time, effective upon posting of an updated version of this Agreement at https://www.deezcleaningservices.com /terms/. The Customer is responsible for regularly reviewing this Agreement. Continued use of the Service or Software after any such changes shall constitute the Customer’s consent to such changes.


Deez Cleaning Services , LLC’s services are available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law. You represent and warrant that you are at least 18 years old and that all registration information you submit is accurate and truthful. Deez Cleaning Services , LLC may, in its sole discretion, refuse to offer access to or use of the Site to any person or entity and change its eligibility criteria at any time.This provision is void where prohibited by law and the right to access the Site is revoked in such jurisdictions.


Individuals under the age of 18 must at all times use Deez Cleaning Services , LLC’s services only in conjunction with and under the supervision of a parent or legal guardian who is at least 18 years of age. In all cases, the adult is the merchant and is responsible for any and all activities.


You agree to comply with all local laws regarding online conduct and acceptable content. You are responsible for all applicable taxes. In addition, you must abide by Deez Cleaning Services , LLC’s policies as stated in the Agreement (if applicable to your activities on or use of the Site) as well as all other operating rules, policies and procedures that may be published from time to time on the Site by Deez Cleaning Services , LLC, each of which is incorporated herein by reference and each of which may be updated by Deez Cleaning Services , LLC from time to time without notice to you.


Terms of service and policy apply to any users on our site or anyone making contact with the Deez Cleaning Services  LLC organization in anyway or form.


Service Overview

Deez Cleaning Services , LLC is a platform through which customers schedule jobs and providers are assigned to complete the job. When a job is posted and at Deez Cleaning Services , LLC’s discretion, we may pre-authorize a payment card. We assign a provider(s) to do the job based on their location and other criteria. Once a job has been completed Deez Cleaning Services , LLC collects payment from the customer and pays the provider(s). Deez Cleaning Services , LLC takes a commission for introducing the parties. Deez Cleaning Services , LLC does not allow cash transactions.


It is free to register with Deez Cleaning Services , LLC. You must be registered before you can schedule a job and we will ask you to provide certain information including your mobile number and payment card or account details. As a provider you will register with Deez Cleaning Services , LLC as part of an on-boarding process, which confirms that you can do Deez Cleaning Services , LLC jobs.


You understand and agree that Deez Cleaning Services , LLC acts as an agent and is not a party to agreements entered into between customers and providers. Deez Cleaning Services , LLC is not an employment agency and has no control over the conduct or suitability of customers and providers to post or complete the jobs, and that the satisfactory completion of a job is solely determined between the parties. It is a condition of use of the services that the parties acknowledge they have complete control over their own conduct and the outcome of the services, and Deez Cleaning Services , LLC disclaims all liability in this regard.


We will attempt to match you with service professionals near your area. We do not guarantee that we will be able to match your service needs with a service professional or that there are service professionals in your area that are either capable or willing to complete your service needs.


Although we take steps to examine the credentials of our listed service professionals, we make no representations or guarantees regarding the skills or representations of such service professional or the quality of their work if you elect to retain their services. Service Professionals, by offering services through the Site, warrant and represent that they, and their employees, contractors, subcontractors, agents or employees who may perform work for them, are certified, bonded, insured and properly and fully licensed, as required by applicable laws or regulations to which they may be subject in the jurisdiction or jurisdictions in which they offer their services and in relation to the specific service they offering the Site user. Deez Cleaning Services , LLC may review license information provided by Service Professionals either at the request of the Service Professional or at the discretion of Deez Cleaning Services , LLC, but cannot guarantee the accuracy or completeness of any such information, or guarantee that a Service Professional is qualified to perform any given service. It is entirely up to you to evaluate a service professional’s qualifications; Deez Cleaning Services , LLC does not endorse or recommend the services of any particular service professional. You are responsible for entering into a direct contract or otherwise reaching an agreement with a service professional. Deez Cleaning Services , LLC is not an agent of the service professionals and the service professionals are not employees of Deez Cleaning Services , LLC. Deez Cleaning Services , LLC shall have no obligations or involvement if any dispute arises between you and the Service Professional. IF THERE IS A DISPUTE BETWEEN PARTICIPANTS ON THE PLATFORM, OR BETWEEN REGISTERED USERS OR ANY PLATFORM USER AND ANY THIRD PARTY, YOU ACKNOWLEDGE AND AGREE THAT Deez Cleaning Services , LLC IS UNDER NO OBLIGATION TO BECOME INVOLVED. Site users are responsible for taking safety measures prior to engaging into an agreement with a Service Professional. Deez Cleaning Services , LLC is not responsible for any safety precautions. Safety precautions include validating member’s (customer verifies pro; pro verifies customers) criminal records, certifications, credentials, etc. You are solely responsible for taking reasonable precautions and make whatever investigation or inquiries you deem necessary or appropriate before proceeding with any online or offline transaction with any third party, including without limitation, Service Professionals and Service Users.


Deez Cleaning Services , LLC is not responsible and does not perform any of the services requested by you in your service request. Applicable federal, state and local laws govern the terms of any contracts between you and service professionals.


Any disputes between you and a professional will be resolved between you and the service professional directly. YOU HEREBY AGREE TO RELEASE ANY OFFICERS, DIRECTORS, AFFILIATES, MEMBERS, SUCCESSORS, ATTORNEYS, EMPLOYEES, AND AGENTS OF Deez Cleaning Services , LLC AND FROM ANY DAMAGES OR CLAIMS (INCLUDING CONSEQUENTIAL AND INCIDENTAL DAMAGES) OF EVERY KIND OR NATURE, SUSPECTED AND UNSUSPECTED, KNOWN AND UNKNOWN, AND DISCLOSED OR UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES AND YOUR DEALINGS WITH SERVICE PROFESSIONALS. Service Professionals are not permitted to use the Site to post for employment positions that violate any federal, state or local laws in expressing preference or limiting employment based on race, color, religion, sex, national origin, age, handicap or other protected class. Deez Cleaning Services , LLC will use its best efforts to remove any known posting that violates these provisions. Customer must provide specific products they want the provider to use.


Offers, Promotions and Referrals

Deez Cleaning Services , LLC may make available to you offers, discounts and other promotions, including our referral programs (each a “Promotion,” collectively “Promotions”). Promotions may expire and are subject to change without notice. Promotions, including payments and rewards received as a result of any Promotion, are nontransferable and cannot be combined with any other Promotion or redeemed for cash. In order to secure jobs for Service Providers using our platform, Deez Cleaning Services , LLC offers promotions/discounts and time to time, the Service Provider(s) may be subject to receive payment out of the discounted rate.


Additionally, rewards such as gift cards, gift certificates and vouchers that are issued by a third-party in connection with a Promotion may be subject to additional terms and conditions imposed by such third-party issuer. Deez Cleaning Services , LLC does not guarantee the timing of Payments or rewards. Payments and rewards may be subject to state and federal taxes. Deez Cleaning Services , LLC may require you to submit a completed I.R.S W-9 form as a condition of eligibility for any Promotion and issue I.R.S. form 1099-MISC to you as a result of receiving any payment or reward in connection with any Promotion. Promotions are subject to additional terms and conditions. In the event of any conflict between these Terms and Conditions and the terms and conditions of any Promotion, the terms and conditions of the promotions will control.


Refer a Friend and Referral fee

$5,000 Referral fee will be charged by Deez Cleaning Services , LLC fee when our present or ex workers work outside of Deez Cleaning Services .


You will also be entitled to receive the Refer a Friend Bonus (the “RF Bonus”) if: Following a referral by you of a friend to Deez Cleaning Services , LLC (in accordance with the referral procedure of Deez Cleaning Services , LLC), the friend opens a user account with Deez Cleaning Services , LLC, When gaining a lot of referral credits you must make sure each credit comes from a new invite friend. If either you or the Friend are entitled to receive any other bonus, prize or benefit from Deez Cleaning Services , LLC in connection with the activities that give rise to the entitlement to the RF Bonus, then you and the Friend will receive the higher of the RF Bonus or the other bonus, prize or benefit to be decided at the sole discretion of Deez Cleaning Services , LLC.


There is no limit on the number of RF Bonuses you may receive, subject to these terms and conditions. For the avoidance of doubt, it is hereby clarified that an RF Bonus will be granted once per Friend. Deez Cleaning Services , LLC’s decision is final on all matters relating to the awarding of the RF Bonus and shall not be subject to review or appeal by you or any third party.


Use of the Services

As a User of the Services you agree to the following:


To register and create an account for your personal or business use only. You may not authorize others to use your account and you may not assign or transfer your account to any other person or entity. You may register only one account. You are responsible for keeping any registration details confidential including your password. You acknowledge that Deez Cleaning Services , LLC is not responsible for any third party access to your account and the consequences thereof, howsoever caused.


The mobile apps are intended to be used in the United Kingdom, USA and Canada only and there may be further geographical limitations for use of the Services within the UK, USA and Canada as amended from time to time. As a Customer you may Post Jobs that are to be completed within the country stipulated only.


You are responsible and assume liability for all information and User Content that you add to the mobile apps. Details of how Deez Cleaning Services , LLC may use any information and content are provided in the Privacy Policy.


You assume all risk when using the Services, including, but not limited to, any risks associated with interacting with other people. You acknowledge that Deez Cleaning Services , LLC is not able to guarantee the accuracy of information provided to you by other people and that you should confirm such information to your own satisfaction before you engage with them.


Deez Cleaning Services , LLC will assign a Posted Job to a Provider(s) who we consider best able to do the Job.


Deez Cleaning Services , LLC reserves the right, but is not under any obligation, to monitor information that is submitted to the mobile apps and to remove such information or material that in our sole opinion violates any applicable law, either the letter or spirit of this Agreement, or upon the request of a third party.


Account and Registration

In order to Post a Job or be assigned a Job that has been posted you must register and create an Account with Deez Cleaning Services , LLC. This is done directly with the Deez Cleaning Services , LLC mobile app. The Customer app is available for free download from the Apple and other app stores. The Provider app is distributed at our sole discretion during Provider On-Boarding.


It is possible to register with Deez Cleaning Services , LLC using login information with other third party social networking sites including, but not limited to Facebook. If you use Facebook or other third party social networking sites you warrant that you are entitled to disclose to Deez Cleaning Services , LLC your third party login information without breach of the terms and conditions of the third party site. By granting Deez Cleaning Services , LLC access to your third party account you acknowledge that Deez Cleaning Services , LLC will access certain information and may store and use this information.


When you create an Account with Deez Cleaning Services , LLC we ask you to provide information about yourself, including payment information. You warrant that the information you provide is true, that it relates to you and is entirely accurate. We may, at our sole discretion, take steps to validate any identification, payment or other information you provide to Deez Cleaning Services , LLC. We may use third party agencies to undertake this validation, and in accepting these Terms you accept Deez Cleaning Services , LLC may take such steps to confirm your identity and other details you provide. We may reject the creation of an Account at our absolute discretion.


When you register as a Deez Cleaning Services , LLC Provider we will ask you for more information, which may include ID, proof of address, social security number and right to work in the UK, USA and Canada. We may ask you for evidence that you hold public liability insurance. We also ask for your bank account details. It is a condition of registering with Deez Cleaning Services , LLC as a Provider that you hold a UK, USA or Canada bank or building society account into which payments from Deez Cleaning Services , LLC will be made.


It is a condition of the use of Deez Cleaning Services , LLC that you provide us with your mobile phone number.


Trust Issues

Deez Cleaning Services , LLC takes reasonable steps to On-Board Providers who are experienced in the Services they provide. We check ID, proof of address and right to work and take reasonable steps to determine experience, which may include reference checking. The Parties may review each other at the end of a Job and these reviews may be available to provide assurance. Deez Cleaning Services , LLC does not accept liability on the suitability of the Provider(s) to do Jobs or the quality of the outcome.


Descriptions of Job

As a Deez Cleaning Services , LLC Customer you can create a Job. The Job will include a description, location and a price that is predetermined by Deez Cleaning Services , LLC, either per hour or per job. You may also upload photographs relating to the Job and in so doing you agree not to submit photographs that are likely to offend. Likewise, providers may upload photos relating to the Job for quality assurance purposes.


Deez Cleaning Services , LLC will assign a Provider(s) to the Job and the Provider(s) will normally be available within two hours if not immediately. We provide an estimate of the arrival time at the time of posting the job; this time is indicative and may vary.


Cancellation Policy

You may cancel a Job anytime; after the given period displayed on the applications or website, the minimum fee will be charged. If canceled within the grace period displayed, no fee will be due. If our professionals arrive at the job location and are unable to contact you or gain access to the job location they will message and attempt to contact you for 20 minutes, after which you will be charged the minimum fee and the job will be canceled.


Card Pre-Authorization

When a Customer Posts a Job we may pre-authorize payment of a $1 on the payment card added to the app. A Job will only be posted when the pre-authorization is successfully received. This pre-authorization will be released if the Job is canceled or at the time of final payment.


We reserve the right to take the pre-authorization amount in the event the payment for a job is not fully collected and you accept our right to do this.


Pricing

A Job is posted at a predetermined price, which may be per hour or per Job. The price includes Deez Cleaning Services , LLC’s commission, which is a percentage of the price of the Job and may vary from time to time at Deez Cleaning Services , LLC’s sole discretion. For Jobs that have a per hour price the minimum hourly requirement will be charged in full regardless of the time spent by the Provider in doing the Job. Subsequent hours after the minimum hourly requirement will be charged per minute. Deez Cleaning Services , LLC reserves the right to change prices at any time.


Payment

When a Job is completed Deez Cleaning Services , LLC calculates the final amount to be paid, including applicable discounts. The Customer may release payment or Deez Cleaning Services , LLC may take payment.


The Customer agrees to hold sufficient funds in their account to pay the final amount as it becomes due and will not Post a Job unless they can pay for it. We may, at our sole discretion, not allow a Customer to Post a Job if we are outstanding the payment for a prior Job.


Deez Cleaning Services , LLC does not accept cash payments. All Jobs are posted using a valid payment card and final payment is taken from the card once the Job is completed. Deez Cleaning Services , LLC reserves the right not to accept certain payment cards including, but not limited to, pre-payment cards.


Deez Cleaning Services , LLC Providers are paid up to 10 working days after the Customer has paid for the Job, directly into a nominated bank account.


Payment Services

Deez Cleaning Services , LLC may use Payment Services at our complete discretion to facilitate payment card processing. Deez Cleaning Services , LLC will ensure that the Payment Services comply with such financial and other relevant regulations but will not be responsible for the performance of the Payment Services.


Deez Cleaning Services , LLC does not directly hold payment card information.


Deez Cleaning Services , LLC will be responsible for paying the fees charged by the Payment Services.


Disputes and Dispute Resolution

If the Customer is not satisfied that the Provider has completed the Job to the performance and/or quality the Customer may reasonably expect, the Parties may enter into a Dispute. The Parties may also enter into a Dispute if the Provider is not satisfied the Customer has correctly described the Job to be done. In the event of a Dispute the Parties hereby agree to negotiate a settlement in good faith and Deez Cleaning Services , LLC will act on behalf of the Provider to reach a mutually agreed settlement between the Parties, with the exception to extreme circumstances, including but not limited to claims of theft and property damage. In the cases of extreme circumstance the Provider is responsible for all settlements and liability in reaching a settlement between the parties.


If the Parties cannot reach resolution between themselves it will be escalated to Deez Cleaning Services , LLC and we will offer a recommendation for settlement of the Dispute. Deez Cleaning Services , LLC will request information to be provided by both Provider(s) and Customer and you agree to provide information that may be reasonably available to support Deez Cleaning Services , LLC in proposing a resolution. The Parties are under no obligation to accept any recommendation from Deez Cleaning Services , LLC, which is not binding.


In its decision Deez Cleaning Services , LLC may impose a solution on the Parties, which may include a solution for final payment. In so-doing the Parties accept that Deez Cleaning Services , LLC may impose such a solution. Should either Party decide to take further action beyond Deez Cleaning Services , LLC’s final decision, Deez Cleaning Services , LLC will provide information to a court or other body of competent jurisdiction and will absorb reasonable expenses in so doing. In no event will Deez Cleaning Services , LLC incur costs higher than the original agreed price of the Job.


Deez Cleaning Services , LLC reserves the right, at our sole discretion, to terminate the account of a User who it deems is entering into an excessive number of Disputes.


Loss or Damage

If the Customer suffers loss or damage to their property and attributes the loss or damage to a Provider(s), in the first instance the Parties should try to resolve between themselves, which Deez Cleaning Services , LLC may facilitate. Deez Cleaning Services , LLC will initiate a claims procedure if the loss or damage is reported to us and may take further action including reporting the matter to the police.


The absolute limit on any damage claim that we accept on behalf of the Provider(s) is $50.


Recommendations and Reviews

Customers and Providers are encouraged to offer reviews for each other each time a Job is completed. You agree to provide a prompt review that is true and fully reflects your experience with the Customer or Provider with who you have engaged.


Deez Cleaning Services , LLC reserves the right to terminate the Accounts of Users who repeatedly receive poor reviews.


Promo Codes and Vouchers

Deez Cleaning Services , LLC may at our discretion issue a Promo Code (or Voucher) to a Customer offering a discount from the total price of a Job. Such Promo Codes are one time usage codes, have a finite expiry date and may only be applied one code per job. If the full value of a Promocode is not used in a Job the residual unused value will be lost. A Promo Code may be withdrawn at anytime at our sole discretion.


Only one promo code may be used per household.


In order for the Promocode to be applied to a Job it must be entered into the app/site before the completion of a Job. The Customer will be still be required to enter a payment card when a Promocode is used in order that any payment in excess of the value of the Promo Code may be charged.


If the Customer has entered more than one Promo Code into the app the highest value unexpired code will be redeemed first, one per Job.


We may enter into agreements with third party companies where Promocodes are purchased by Customers at discounted prices. In such a case the sale agreement is between the Customer and the third party company and all issues relating to the redemption of the Promocode need to be addressed with the third party company. Deez Cleaning Services , LLC disclaims any liability in this regard.


When entering a Promo Code the Customer will receive a message that it has been successfully entered. At Deez Cleaning Services , LLC’s discretion we may or may not provide any further information about a Promo Code and we do not guarantee a Promo Code may be applied to any particular Job.


Recurring Price Structure

If you decide not to continue our recurring service after the first cleaning, you will be charged the one time cleaning price.


Late Cancellations

Because we reserve a time specifically for you, please make any schedule changes before 12 p.m. the day before service to avoid incurring a $50 cancellation fee. We appreciate your understanding.


Right to Refuse Service

Providers have the choice to leave upon arrival if the home is in extreme condition or feel unsafe/threatened. If you book a cleaning online that is not reasonable, such as a cleaning up after a large party, the providers may refuse service on the spot and you will be charged the maximum cancellation fee.


Confirmation

Booking a service online doesn’t guarantee you a spot for that date/time. You will be contacted by email with a confirmation.


Refunds/Re-Cleans

Any refunds will not be given if not contacted within 24 hours of the cleaning nor will any re-cleans be done if not notified within 24 hours.


Price Adjustments

If the pricing calculator underestimates the price of your cleaning and the condition of your home is much worse than predicted or the Provider is not happy with the price given, we do have permission to either adjust the price or refuse the service.


Live Chat

We provide a live chat service through the Deez Cleaning Services , LLC platform during business hours in order to better assist our clients’ needs and questions during the online booking process. We may work with third parties to provide their web-based chat service on the Deez Cleaning Services , LLC platform. Please be aware that we may have access to records of the Live Chat, including transcripts of previous chats and our Live Chat Operators are also able to view keystrokes during the chat in order to provide a more efficient means of problem solving and Customer Service. Any information you share through our Live Chat service will not be shared with any third party or be used for marketing or commercial purposes. Our collection of this information is to assist our Operators with as much information as possible to better help our Customers and affiliates.


Use

You have our permission to solely electronically copy and print hard copies of pages from this web site for personal AND/OR non-commercial reasons related to placing an order or shopping with us. Unless we give you written permission in advance, any other use of this web site, its content and its information, including linking or framing to this web site, is strictly prohibited.


User Communication

Deez Cleaning Services , LLC is pleased to hear from users and welcomes your comments regarding our products. You alone are responsible for any communication, message, and/or other content that you post, upload, submit, transmit or share with Deez Cleaning Services , LLC on this website, by electronic mail or otherwise, including but not limited to, any data, questions, comments, suggestions or the like (collectively "User Communications").


By transmitting or posting any User Communications, you represent and warrant that such User Communications are your own original work and will not infringe or violate any copyright, trademark, trade secret, rights of privacy, rights of publicity or any other applicable laws. Deez Cleaning Services , LLC does not endorse or sponsor any such User Communications submitted by you or other users of this website.


Deez Cleaning Services , LLC reserves the right to terminate your registration and/or deny you access if it determines, in its sole discretion, that you are violating these Terms of Use, or applicable law, or that your conduct is harmful to us, our interests or the interests of another user, a third-party provider, merchant, sponsor, licensor, or service provider.


You are prohibited from posting, uploading, submitting, sharing or transmitting any unlawful, threatening, libelous, defamatory, obscene, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or would otherwise violate the law. Deez Cleaning Services , LLC will fully cooperate with any law enforcement authorities or court order requesting or directing Deez Cleaning Services , LLC to disclose the identity of anyone posting any such information or materials.


Subject to the terms and conditions set forth in our Privacy Policy, all User Communications will be treated as non-confidential and nonproprietary information. Accordingly, please do not post, upload, submit or share any User Communications you wish to be kept confidential or for which you expect compensation, acknowledgment or attribution.


Disclaimer

The materials on this website are provided "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property.


Deez Cleaning Services , LLC expressly disclaims any duty to update or revise the materials on this website, although Deez Cleaning Services , LLC may modify the materials at any time without notice. Your use of this website is at your sole risk, and you assume full responsibility for any costs associated with your use of this website. Deez Cleaning Services , LLC shall not be liable for any damages of any kind related to your use of this website.


Indemnification

You agree to indemnify, defend, and hold harmless each of Deez Cleaning Services , LLC its parents, subsidiaries, affiliates, officers, directors and employees, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from your use of this Site, the violation of these Terms of Use by you, or the infringement by you, or any other user using your account, of any intellectual property or other right of any person or entity.


Advertisements and Promotions

Deez Cleaning Services , LLC may run advertisements and promotions from third parties on our Site. Your business dealings or correspondence with, or participation in promotions of, advertisers other than Deez Cleaning Services , LLC, and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party. Deez Cleaning Services , LLC is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non- Deez Cleaning Services , LLC advertisers on our Site.


Errors and Omissions

Occasionally there may be information on this website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on this website is inaccurate at any time without prior notice to you.


Modification and Notice

You agree that Deez Cleaning Services , LLC may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification.


Intellectual Property

This Site and all of its contents, including, but not limited to its text, photographs, images, illustrations, graphics, logos, formatting, audio, video, selection, arrangement and overall website design and appearance (collectively, the “Intellectual Property”) are protected by copyright, trade dress, trademark and other laws of the United States, Canada and UK. The Intellectual Property displayed on or as a part of this Site is owned and controlled by Deez Cleaning Services , LLC or the party credited as the provider of the Intellectual Property. If Deez Cleaning Services , LLC uses the Intellectual Property of another owner it is for descriptive purposes only and this property remains the property of those respective owners. Any mention of Intellectual Property held by a third party should not be construed as an affiliation of Deez Cleaning Services , LLC with the third party or as an endorsement of its products or services.


 


All remarks, suggestions, ideas, registration information or other information communicated to Deez Cleaning Services , LLC through this Site (collectively, the “Information”) will forever be the property of Deez Cleaning Services , LLC. Deez Cleaning Services , LLC will not be required to treat any Information from you as confidential, will not be liable for any ideas communicated for use by Deez Cleaning Services , LLC (including without limitation, service or advertising ideas) and will not incur any liability as a result of any similarities between the Information and Deez Cleaning Services , LLC’ business that may appear in the future. Without limitation, Deez Cleaning Services , LLC will have exclusive ownership of all present and future existing rights to the Information of every kind and nature everywhere. Deez Cleaning Services , LLC will be entitled to use the Information for any commercial, marketing or other purpose whatsoever without compensation to you or any other person communicating the Information. Any Information that may be received at this Site is provided voluntarily by you. Certain Information about you may also be subject to Deez Cleaning Services , LLC’ Privacy Policy. You acknowledge that you are responsible for whatever material you submit, and you, not Deez Cleaning Services , LLC, have full responsibility for the message, including, but not limited to its legality, reliability, appropriateness, originality and copyright.


Infringer Policy

In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, Deez Cleaning Services , LLC has adopted a policy of terminating and barring, in appropriate circumstances and at Deez Cleaning Services , LLC’s sole discretion, site users or account holders who are deemed to be repeat infringers. Deez Cleaning Services , LLC may also at its sole discretion limit access to this site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.


Copyright Complaints.

If you believe that anything on the Deez Cleaning Services , LLC Service infringes upon any copyright that you own or control, you may file a notification with Deez Cleaning Services , LLC’s Designated Agent as set forth below:


Designated Agent:


Deez Cleaning Services , LLC Copyright Agent


Address of Designated Agent:


Email Address of Designated Agent:


Please see 17 U.S.C. § 512(c) (3) for the requirements of a proper notification. If you knowingly misrepresent in your notification that the material or activity is infringing, you may be liable for any damages, including costs and attorneys’ fees, incurred by Deez Cleaning Services , LLC or the alleged infringer as the result of Deez Cleaning Services , LLC’s reliance upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.


Trademarks and Service Marks

All marks and logos featured in this Web site, including, but not limited to Deez Cleaning Services , LLC trademarks, service marks, and registered trademarks may not be copied, imitated, or used, in whole or in part, without the prior written permission of Deez Cleaning Services , LLC or its affiliates. All page headers or logos may not be copied, imitated, or used, in whole or in part, without the prior written permission of Deez Cleaning Services , LLC or its affiliates.


All other trademarks, service marks, registered trademarks, product and service names and company names or logos that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Deez Cleaning Services , LLC.


Links to Other Websites

This Site may contain links to other websites. Deez Cleaning Services , LLC assumes no responsibility for the content or functionality of any non- Deez Cleaning Services , LLC website to which we provide a link


Severability

If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.


Assumption of Risk

You acknowledge and agree that there are risks associated with utilizing an Internet-based marketplace for the sale of goods, including but not limited to, the risk of failure of hardware, software and Internet connections, the risk of malicious software introduction, and the risk that third parties may obtain unauthorized access to information stored within your Account. You acknowledge and agree that Deez Cleaning Services , LLC will not be responsible for any communication failures, disruptions, errors, distortions or delays you may experience when using the Deez Cleaning Services , LLC Service, however caused.


Deez Cleaning Services , LLC takes no responsibility for and will not be liable for any losses, damages or claims arising from the use of the Deez Cleaning Services , LLC Service, including, but not limited to, any losses, damages or claims arising from (a) server failure or data loss, (b) forgotten passwords, or (c) “phishing,” spam, viruses, third-party attacks or any other unauthorized third-party activities.


Applicable Laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of USA without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of Eagle Mountain, Utah, Utah county. USA in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.


Applicable Laws

These Terms contain the entire agreement, and supersede all prior and contemporaneous understandings between the parties regarding the Deez Cleaning Services , LLC Service. These Terms do not alter the terms or conditions of any other electronic or written agreement you may have with Deez Cleaning Services , LLC for the Deez Cleaning Services , LLC Service or for any other Deez Cleaning Services , LLC product, feature, service or otherwise. In the event of any conflict between these Terms and any other agreement you may have with Deez Cleaning Services , LLC, the terms of that other agreement will control only if these Terms are specifically identified and declared to be overridden by such other agreement.


Notices

We may send you any notices by email to the address that you have provided. You will be deemed to have received a notice at the time that the email is sent. Please keep your email address information up to date.


Comments or Questions

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us at: info@deezcleaningservices.com


Terms and Conditions last updated on March 2023.